TICO - Consumer Info

Find a TICO Registered Travel Agency

Find a TICO Registered Travel Agency

Only consumers who purchase travel services from TICO registered travel agencies benefit from the consumer protection available in Ontario, which includes an industry financed Travel Compensation Fund.  Find out if the travel agency you want to book with is registered by using TICO’s Travel Agency Search feature.

Find a TICO Registered Travel Agency

Consumer Complaints

TICO accepts complaints from consumers against Ontario registered travel retailers and/or travel wholesalers, and its role is to facilitate the flow of information between the consumer and the travel company to assist in resolving a dispute.


Planning a Vacation or Business Trip?

Travel Tip #1 Before you Book, Have a Look!

Booking your travel with a TICO registered travel agency means you’ve got Ontario’s travel industry watch dog by your side.

Check out our useful Travel Tips, Tips for Booking Online, and our Consumer Checklist to help you with your travel plans:

Travel Tips | Booking Online | Travel Checklist

TICO is Consumer Protection

Travelling? Thinking of taking a trip? TICO protects you in four main ways. Watch these videos to find out how TICO protects your travel investment.


How TICO protects your travel investment


Compensation Fund

When you purchase your travel services from a TICO registered travel agency you are protected by an industry financed Travel Compensation Fund. Subject to the Regulation, the Compensation Fund reimburse consumers when they do not receive the travel services purchased due to the bankruptcy or insolvency of either an Ontario travel retailer, Ontario travel wholesaler or due to the failure of an airline or cruise line.